Refund, Returns & Exchange Policy

1. Items sold are not exchangeable or refundable unless:

• The Company sent the wrong item.
• The item received does not match the specifications, description, features, or information advertised on the website.
• The item received is spoiled, damaged, or defective upon delivery.
• The delivery exceeds the estimated delivery timeline stated in the Company’s Shipping Policy.

2. To request a return or refund, the customer is required to provide:

• A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
• A clear video showing the first use of the item, where applicable.
• Relevant photographs, Order details, and any other supporting documents requested by the Company.

All return and refund requests must be submitted to tacklewave@outlook.com within 24 hours of receiving the item.

Any request submitted after the 24-hour period, or without the required evidence stated above, will not be accepted.